Thank you for providing notice of cancellation or reschedule sufficient for us to make alternate arrangements for the time of your service
With a notice of more than 3 days, we are able to book your next appointment with no cancellation premium
Premiums depend on type of appointment, notice provided and whether there is a reschedule
Standard appointment change premiums
2 to 3-day notice-$10.00* (or half the price of the booked service, whichever is less)
1 to 2-day notice-$20.00* (or half the price of the booked service, whichever is less)
less than 1 day notice-$40.00* (or half the price of the booked service, whichever is less)
(*all standard fees are 50% less with a rebook at time of cancellation/reschedule)
Specialty appointment change premiums
(which require a deposit of 50% of the cost of the service; must rebook on cancellation/reschedule to retain any deposit)
2 to 3-day notice-entire deposit may be transferred to rescheduled service
1 to 2-day notice-forfeit half of deposit, may be transferred to rescheduled service
less than 1 day notice-forfeit entire deposit
Please note: adjustment appointments are forfeit with less than 72 hours notice of a cancellation or reschedule.
2 to 3 day notice = cancellation or reschedule 48 to 72 hours before appointment start time
1 to 2 day notice =cancellation or reschedule 24 to 48 hours before appointment start time
less than one day notice = cancellation or reschedule 24 hours or fewer before appointment start time
If you purchased a “Daily Deal” like Groupon, Living Social, Eversave, etc., cancelling or rescheduling an appointment inside of 48 hours voids the full value of the deal. We will honor the original purchase price of the deal up until the expiration date.
We go to extraordinary efforts to make sure our guests are serviced, even in the most severe weather. That said, we are a salon, not a hospital and while we sometimes feel that our favorite hair stylist qualifies as “emergency personnel” there are times when the salon may close due to inclement weather. Below is our salon cancellation policy (based on Franklin County Weather*):
*In deference to the significant number of clients who travel to our salon from outside Franklin County, if our salon is open but your county is under a level 1 or higher snow emergency, please give the guest service coordinator your county name and emergency level so they can make note to have the fee waived.
Appointments are booked very carefully and your appointment time is set aside specifically for you. Our next guest also has time booked especially for him or for her so we work hard to stay on schedule. In case of late arrival, we will do our best to accommodate your original appointment.
If you do arrive late for your appointment but within the timeframes listed below, we will do our best to accommodate your appointment using one or all of the following measures:
- Using one or more assistants, your stylist will attempt to offer all the services you were originally scheduled for.
- If all the services can not be completed in the available timeframe, your service provider will forgo your complimentary sensory experience.
- If it is necessary to shorten the appointment even more, your service provider will work with you to make changes (i.e an edge up or bang trim instead of a cut or a partial highlight instead of a full).
While we will always try to accommodate appointments in this manner, the likelihood that we will be able to take an appointment after the scheduled time varies by level. In general we are able to accommodate guests (with the modifications listed above) according to the following timeframes. Outside of these timeframes, it is most likely that we will need to reschedule an appointment entirely.
|For an appointment with a:||We are likely to be able to accommodate the appointment:|
|New Talent||15 minutes past the scheduled appointment time|
|Level 1||12 minutes past the scheduled appointment time|
|Level 2||10 minutes past the scheduled appointment time|
|Level 3||8 minutes past the scheduled appointment time|
|Level 4||5 minutes past the scheduled appointment time|
|Level 5||unlikely to be able to accommodate without modifying appt.|